Terms of Service

Last updated: 25 October 2026

These terms cover The Red Queen Coffee website and store, and Ask The Queen™. Contact trq@msm.com.au with questions, service issues, refund requests or complaints.

Coffee orders

Orders are sold and managed by The Red Queen Coffee. Prices are in Australian dollars and include GST where applicable. Australia-wide standard shipping is free, with no minimum order. Orders are accepted once payment is confirmed. Product availability and dispatch timing may vary; we will contact you if we cannot fulfil an order. Red Parrot Coffee acts only as our fulfilment partner. The Red Queen Coffee remains responsible for customer service, refunds and complaints. Existing checkout, delivery and store policies continue to apply to coffee purchases, subject to your rights under Australian Consumer Law.

Ask The Queen: AI and fictional character

Ask The Queen is a fictional character service that may combine prepared responses with responses generated by artificial intelligence. Where enabled, responses may be delivered as text, synthetic voice, video or animated/lip-synced replies. The Queen’s appearance and speech are generated or performed character content, not a live human adviser. These terms do not mean that every described feature is currently available.

Responses are for entertainment and general information. AI outputs can be inaccurate, incomplete, outdated or inappropriate, and may invent facts. Independently check information before relying on it. Responses are not legal, medical, financial or other professional advice, and the service is not an emergency service. Obtain advice from an appropriately qualified professional where needed. Product prices, availability, purchases and delivery are governed by the actual store/checkout information, not an AI response.

Lawful and responsible use

Use the service lawfully and respect other people’s rights, privacy and intellectual property. Submit only content you have the right to share. Do not use the service for unlawful, threatening, abusive, exploitative or harmful activity, impersonation, fraud, or attempts to bypass security or content safeguards. Do not submit passwords, payment credentials, confidential information or unnecessary sensitive personal information. We may refuse requests or restrict access reasonably necessary to address misuse, security risks or legal obligations. Any action affecting paid access remains subject to your statutory rights.

Features, availability and charges

Available features, access conditions, usage limits and any charges are as displayed in the app and applicable checkout before purchase. Do not assume that access includes unlimited use, a particular response format, a subscription or a future feature unless expressly stated. Testing, preview or unreleased features may be restricted. The service may experience interruptions, delays or failures, including in voice/video generation. Any proposed changes to paid features or charges must be communicated and applied consistently with the purchase terms and applicable law; this policy does not authorise undisclosed charges or remove remedies for a failure to supply what was purchased.

Third-party services and privacy

The service uses third-party technology where applicable, including Base44, OpenAI, Runway, Squarespace and payment providers. The provider involved depends on the feature used, and third-party systems can affect availability. Information submitted to enabled AI or voice/video features may be processed by those providers as explained in our Privacy Policy at https://www.theredqueen.com.au/privacy-policy. These arrangements do not remove our responsibilities to you under applicable law.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under Australian Consumer Law. This applies to both coffee purchases and Ask The Queen services, including paid digital features. Any statements about AI limitations, availability or third-party services are subject to those rights. Contact trq@msm.com.au if a product or service is faulty, not supplied as described, or you wish to request an applicable remedy.